Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If the item is damaged and/or broken, we will initiate the refund on your behalf, 100% hassle free.

To start a return, you can contact us at Azurilaneteam@gmail.com if you have any questions about sizing or replacing your item. For a fast and easy return process, the return is 100% free to replace; at the small expense of covering the cost of the shipping. Please contact our customer service team at any stage so we can assist you with any sizing or fitting questions- as we want our beautiful products to look and feel the best on you! 

To be eligible for a return or replacement, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will be required to prove the item is damaged or broken for a complete refund.

You will need to attach the receipt or proof of purchase. This is strictly policy with no exceptions. Regular items cannot be returned if undamaged and can only be refunded for store credit only. This is to comply with several European and United states laws.* 

For product Damages and issues- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and ensure it is right.

Where a customer cannot ship or does not have the accessibility to ship an item for a return, we are absolutely open to working with all our customers for a hassle free- store credit option to ensure you are happy with your purchase.