Refund Policy

Azuri Lane - Returns & Refund Policy

At Azuri, we genuinely care about making our lovely customers feel valued, and we’re dedicated to providing them with the best service possible because their happiness truly matters to us. We are committed to creating a seamless and enjoyable experience, from the moment they interact with our brand to the final steps of their purchase journey. Our customer service team is trained to be responsive, friendly, and knowledgeable, ensuring that every inquiry is handled with care and efficiency. We recognize that sometimes a return is necessary, and we aim to make that process as easy and stress-free as possible. Our hassle-free returns policy is designed to provide peace of mind, knowing that if a product doesn’t meet expectations, it can be quickly returned with no unnecessary complications. Whether it's through clear communication, fast processing, or a user-friendly online portal, we strive to exceed expectations every time. Our goal is to build long-term relationships with our customers, ensuring that they not only love their purchase but also feel confident in their choice to shop with us again and again. We're dedicated to keeping the experience simple, positive, and rewarding here at Azuri! If you have any questions about sizing or replacing your item - please reach out to our customer service team. For a fast and easy return process on sizing, the return is at the small expense of covering the cost of the shipping. Please contact our customer service team at any stage so we can assist you with any sizing or fitting questions- as we want our beautiful products to look and feel the best on you! To be eligible for a return or replacement, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.

All customers are entitled to a refund of their purchase, if they are unhappy with their purchase. The item must be returned to our warehouse to be eligible for a full refund in the same condition it was received in, to be eligible for a return. We have to comply to this strict standard to ensure our company complies with the Fair Credit Billing Act of 1974. To initiate a return, as stated above all we need is fair reasoning for the return information with regards to your order - so we ca then take you through the return postage process.

>We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This has to be completed via a returns request - submitted via email.

To start a return, please contact us at Azurilaneteam@gmail.com.

You will need to attach the receipt or proof of purchase. This is strictly policy with no exceptions. Where a customer cannot ship or does not have the accessibility to ship an item for a return, we are absolutely open to working with all our customers for a hassle free- store credit option to ensure you are happy with your purchase; or swap the item for another item of similar value.